F.A.Q
DELIVERY
DO YOU DELIVER ICE CREAM?
Yes we do! Deliveries are back, and we now offer local deliveries within Kitchener, Waterloo, Cambridge, Guelph, Elmira & St. Jacobs. We also deliveries from Barrie to Hamilton, Milton to Ajax and the GTA. Check the postal code checker on cart page.
GENERAL
ARE YOU OPEN?
Yes, we're open year round at both the Four All Ice Cream Uptown & Four All Ice Cream DTK Scoop Shops. You can find our hours HERE.
HOW CAN I GET SOME ICE CREAM?
Come see us at our Uptown Waterloo or DTK Scoop shops! Visit our online shop for pick-up or delivery. Or visit one of our stockists.
PICK-UPS
CAN I ORDER ICE CREAM FOR PICK-UP?
Yes! Order online from our online store. Orders will be ready within 24 hours. We’ll send a pick-up notification as soon as it’s ready!
HOW MUCH DOES IT COST FOR PICK-UP?
Nothing! Local pick-ups are free.
WHERE IS THE PICK-UP LOCATION?
We have two pick-up locations to choose from:
Our DTK Scoop Shop, located at 97 King St. West, Kitchener.
Our Uptown Waterloo Scoop Shop, located at 75 King St. South, Waterloo. Our entrance is on Willis Way.
CAN SOMEONE ELSE PICK-UP MY ORDER?
Yes! As long as they are able to provide us with a valid order number and the name of the individual who placed the order.
WHAT IS THE PICK-UP PROCESS?
When you arrive at the store you are welcome to come inside and provide us with your order number or name to receive your order. Alternatively, you can call the Uptown Shop at 519-888-8387 or the DTK Shop at 519-745-0091 when you arrive, and we can meet you outside with your order.
OTHER QUESTIONS
How long does it take to make/pack my online order?
Orders can be ready within 15 minutes from when the order is placed. To accommodate peak periods and minimize wait times the following limitations have been set:
Pick-up orders: You will receive a notification once your order is ready for pick-up, which will be within 24 hours. If you cannot pick-up within this timeframe, please send an email to letsconnect@fourall.ca.
Cake orders: Require at least 1 week's notice The closest available time slot defaults to 7 days from time from order, excluding Mondays.